SPF records are a type of DNS TXT record commonly used for email authentication. They include a list of IP addresses and domains authorized to send emails from that domain.
To prevent emails from going to the spam/junk folder or not being sent at all, please add the below SPF record to the list of DNS records.
📌 Note: The Domain dashboard is not part of the Charity Websites platform, it is an external provider. Very likely your IT team will have access to this dashboard. If no one has access to it, please contact your DNS provider directly. You can find out who is your domain provider using https://www.whois.com/. Enter your domain in the top-right corner search bar.
Log into your Domain dashboard.
Navigate to list of SPF, A records, CNAME, etc.
Please add a new SPF record using this format:
Host: youremaildomain OR @ (this will depend on your domain dashboard)
Type: SPF or TXT
Target/Destination: v=spf1 include:_spf.raisingit.com ~all
If you already have an SPF or TXT record setup in the dashboard, you can edit them to add include:_spf.raisingit.com as an allowed sender or just add an additional new, separate SPF or TXT record as outlined above.