You can remove or redirect documents in your media centre, giving you the ability to keep your documents relevant.
Remove a document
You can permanently remove a document from the media centre following these simple steps.
In the Tools menu, open your media centre.
Click the document you’d like to remove.
In Media Viewer, make a note of the document URL.
Click the Categories tab, then add the Sample Content category.
Click the Settings tab, then unselect the Active checkbox.
Once complete, reach out to us via the Digital Assistant, ask to speak to an agent and reference the title of this article. In your message, include the URL of the document so we can remove the sample content for you and clear the cache.
⚠️ Important: Once we remove the files, it’s not possible to recover them.
Redirect from a document
You can redirect from one document to another following these steps.
In the Tools menu, open your media centre.
Click the document you’d like to redirect.
In Media Viewer, make a note of the document URL.
Make a note of the URL for the document you’d like to redirect to in the same way.
Under Set-Up, click Settings.
Click Redirects, then click Add.
In the Link to forward field, enter the URL of the document to forward, without the domain.
For example: /Handlers/Download.ashx?IDMF=nnnnnnnnnnnnnnnnnnn
In the Forwarding to box, enter the URL of the document you want to forward to, again without the domain.
Once complete, reach out to us via the Digital Assistant and ask to speak to an agent, requesting to update this redirect.