When a visitor purchases a ticket to an event on your website, the platform will automatically send them an email to confirm their purchase. However, you have the option to customise the email for each event.
To customise the event email:
Select the event from the List in the Event module.
Click the Custom donation confirmation email block to expand it.
Enter the subject line for the email in the Subject field. You must fill this in otherwise the custom email will not be sent.
Add your email content using the WYSIWYG editor. The editor includes a Dynamic Fields drop-down menu which allows you to personalise the email to each donor.
For example, adding the Name field to the email content will display the user's name in the email when they receive it.
When you're finished, click Update.
If you add a custom thank you email to an individual event, it will override the standard event thank you email template within Default emails in the Settings module.