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Error: 'You do not have permission to view this app.'

Regain access to your website if you see the permission error message in Access Evo.

Written by Cristiana Ghinea

If you see the message 'You do not have permission to view this app' when trying to access your website in Access Evo, this usually means your permissions are not set up correctly. You’ll need an Access Evo administrator to update your permissions. Make sure you are signed out of Access Evo before starting these steps.

Fix the permissions error

Ask your Access Evo administrator to follow these steps:

  1. Remove all your access to the website suite by removing your roles in Access Evo.

  2. Save the changes to your Access Evo user.

  3. Wait five minutes.

  4. Add the required permissions back to your user and save the changes.

Once these steps are complete, sign back in to Access Evo.

Access your website

After logging in, click the 9-dot menu in the top left. Select Access Charity Websites to open your website.

📌 Note: Only Access Evo administrators can update roles and permissions.

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